Q: Any tips to help with Linux end-user support?
📺 https://youtu.be/0uQz_JyRHV4
How does anyone fill the shoes of a Linux end-user support engineer
with 10 years of Linux experience.
- Be okay with not doing a good job right away
- Build up your autodidactic skills
- Find a supportive Linux community and a mentor is you can
- End-user support is small-scale mentoring
- Find the Linux mailing lists and newsgroup (Google groups)
- Depends on the Linux user and desktop or server
- Linux users are notoriously hard to help
- Linux users need to get used to helping themselves
- Keep working on your own development plan
- Learn to be patient
- Prefer the Linux Foundation over LPIC
- Free Linux Foundation edX course
- Work towards Certified System Administrator
- Focus on RedHat, SUSE, Debian, SELinux
- Learning the Linux Command Line (William Shotts)
Related:
- Nick Burns, Your Company’s Computer Guy (SNL skit)